Win XP Tips & Tweaks


These tips and tweaks have come from hundreds of individuals across the internet.  I have included some of web sites links (below) that cover this popular topic.  We have not tested very many of these tips, so let us know if some don't work or have mistakes.


Tips & Tweaks Links

TipsDr
Paul Thurrott's Supersite for Windows - XP Tips & Tricks
Microsoft WinXP Support Center 
Microsoft WinXP Professional 
Microsoft WinXP Home

Microsoft WinXP Knowledge Base Articles
Microsoft Power Toys for Windows XP
Microsoft Windows XP Tips
Microsoft Windows XP User Tips Archive
Microsoft Windows XP Professional Tips
Microsoft Windows XP Home Edition Tips
Microsoft Tips & Tricks for Windows XP Professional
Microsoft Tips for Techies


Shutdown XP Faster

Like previous versions of windows, it takes long time to restart or shutdown windows XP when the "Exit Windows" sound is enabled.  To solve this problem you must disable this useless sound.  

Now you should see some improvements when shutting down your system.


Speeding Up Your Pentium 2 by 50%

We all know that you really shouldn't try to run Windows XP on anything less that about a Pentium 3 of some sort if you are out for speedy operations and amazing reaction times, but for those of us with the good old Pentium 2's who want to see just how well we can run XP, we have to tweak as much as we can where-ever we can.  A real killer to the system's performance is Windows Media Player.  Although it may look desirable and fancy with it's rounded off edges and 3rd-Dimensional appearance, the truth is, it takes up a large amount of that precious processing power.  All of these troubles however, lead to one thing in particular with this 'new-look' over-rated music and video player...the Visualizations.  The look-great I'll admit but like a lot of software these days, it has no purpose.  If you run the task manager, and click the Performance tab along the top, you'll see that when Windows Media Player is running and nothing else is active, it takes up around 50% of the processors power.  Once these visualizations are turned off, it barely takes up 2-3% of the processors power, which leaves much more room for other applications to work efficiently. 

Here's how to disable the feature:


Speed Up Detailed View in Explorer

If you like to view your files in Windows Explorer using the "Details" view here is a tweak to speed up the listing of file attributes:

Viewing files in Windows Explorer using the "Details" mode shows various attributes associated with each file shown. Some of these must be retrieved from the individual files when you click on the directory for viewing.  For a directory with numerous and relatively large files (such as a folder in which one stores media, eg: *.mp3's, *.avi's etc.), Windows Explorer lags as it reads through each one.  Here's how to disable viewing of unwanted attributes and speed up file browsing:

Explorer will apply your preferences immediately, and longs lists of unnecessary attributes will not be displayed.
Likewise, one may choose to display any information which is regarded as needed, getting more out of Explorer.


Easily Disable Messenger

Go into: C:/Program Files/Messenger.  Rename the Messenger folder to "MessengerOFF".
This does not slow down Outlook Express or hinder system performance.


Turn Off System Restore to Save Space

By default, Windows XP keeps a backup of system files in the System Volume Information folder.  This can eat up valuable space on your hard drive.  If you don't want Windows to back up your system files:

Warning!  If you turn this off you will not be able to use Windows System Restore to restore your system in case of failure.


Stop Jerky Graphics

If you are connected to a LAN and have problems with jerky graphics, this might be the solution:


Very Slow Boot When Networking

On some XP Pro installations, when connected to a network (peer-peer in this case), the computer boot time is over 1:40.  The system seems to freeze after logging in and the desktop may not appear or will freeze for a minute.  As timed with the utility, Bootvis.exe, the problem was with the driver mrxsmb.dll, adding over 67 seconds to the boot time.  Turning off and restoring file and printer sharing eliminated 65 seconds from the boot time.


Easy Way to Adjust LargeSystemCache

Normally, the tweak I've seen asks you to go into HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management and change the value to either O or 1 to the adjustment the LargeSystemCache.

However, in Windows XP, all you have to do is:


Slow Start-up When Using Norton Internet Security 2002

If you are using Norton Internet Security 2002, and are experiencing slow start-up of XP, (i.e. you can see the desktop with icons etc. but it takes 30-60sec before you can start using the computer), this fix might help:


Correcting System Hang at Startup

If your system hangs about 2 or 3 minutes at startup, where you can't access the Start button or the Taskbar, it may be due to one specific service (Background Intelligent Transfer) running in the background.  Microsoft put out a patch for this but it didn't work for me.  Here's what you do:


Disable XP Boot Logo

It is possible to disable the XP splash screen, which will slightly speed up the overall boot process.  Be aware that removing the splash screen will also cause you not to see any boot-up messages that might come up (chkdsk, convert ... ), but if your system runs without any problems then it should not matter.

Upon restarting, the splash screen will be gone.  It can be re-enabled by removing the new switch.


Slow Network Access Not Always Due to Scheduled Tasks Check

If you have very slow access to your network computers through "My Network Places" and have already deleted the Registry entry calling for a check of Scheduled Tasks on the other network computers (documented elsewhere on this site) AND you have multiple network adaptors (i.e. a cable or DSL connection through one NIC and an internal network using a second NIC) check the following:


Turn Off Indexing to Speed Up XP

Windows XP keeps a record of all files on the hard disk so when you do a search on the hard drive it is faster.  There is a downside to this and because the computer has to index all files, it will slow down normal file commands like open, close, etc.  If you do not do a whole lot of searches on your hard drive then you may want to turn this feature off:

It will take a minute or two for the changes  to take affect but then you should enjoy slightly faster performance.


Clean Your Prefetch to Improve Performance

This is a unique technique for WinXP.  We know that it is necessary to scrub registry and TEMP files for Win9X/ME/2000 periodically.  Prefetch is a new and very useful technique in Windows XP.  However, after using XP some time, the prefetch directory can get full of junk and obsolete links in the Prefetch catalog, which can slow down your computer noticeably.


Remove Hibernation File

If you do not use hibernation, make sure you do not have it enabled, which reserves disk space equal to your RAM.  If you have a hidden file on the root directory of your C-drive called hiberfil.sys, hibernation is enabled.  To remove that file:


Performance Increase Through My Computer

Easy enough tweak to usually find out about it on your own, but still, some of us still don't find it right away.  So here it is:

There, now Windows will still look nice and perform faster.


Reduce 10 Second Scandisk Wait Time


DMA Mode on IDE Devices

Just like Windows 2000, Windows XP still fails to set the DMA mode correctly for the IDE device designated as the slaves on the primary IDE and secondary IDE channels.  Most CD-ROMS are capable of supporting DMA mode, but the default in XP is still PIO.  Setting it to DMA won't make your CD-ROM faster, but it will consume less CPU cycles.  Here's how:


Load Internet Explorer the Fastest Way Possible

This will load internet explorer very fast because it does not load a web page while it is loading.  If you want to go to your homepage after it is loaded, just click on the home button.


Remove Messenger


Auto Login


Turn Off Autoplay for Program CDs

How can you stop Windows XP from launching program CDs?

This setting does not prevent Autoplay for music CDs.


Change Drive Letters in Windows XP

When you add drives to your computer, such as an extra hard drive, a CD drive, or a storage device that corresponds to a drive, Windows automatically assigns letters to the drives.  However, this assignment might not suit your system; for example, you might have mapped a network drive to the same letter that Windows assigns to a new drive.  When you want to change drive letters, follow these steps:


Synchronize Your Computer Clock with an Internet Time Server

Does your computer have the right time?  If your computer is not part of a domain, you can synchronize your computer clock with an Internet time server.  To do so:


Do Not Highlight Newly Installed Programs

Tired of that annoying little window that pops up to tell you that new software is installed?  If it gets in the way when you’re logging off, turn it off completely.  To do this:


Change the Default Opening Folder in Windows Explorer

By default, Windows Explorer opens showing the My Documents folder.  To change the default setting so that all top–level drives and folders are shown, follow these steps:


You Can Bypass the Recycle Bin On the Fly.

To bypass the Recycle Bin on a one-time basis, when you are deleting a file (or a group of selected files):


Identify a 16-bit Program


Use the Desktop Cleanup Wizard in Windows XP

To start the Desktop Cleanup Wizard:


Remove Unwanted Shortcuts

The Desktop Cleanup Wizard moves the selected shortcuts to the Unused Desktop Shortcuts folder and then quits.


Restore Shortcuts

If a shortcut that you want is removed, follow these steps to restore the shortcut:


How to Turn On Automatic Updates


How to Turn Off Automatic Updates


How to Update Your Files Manually by Using Windows Update

If you choose not to use automatic updating, you can still install specific updates from the Windows Update Web site. Windows Update is a catalog of items such as drivers, security fixes, critical updates, the latest Help files, and Internet products that you can download to keep your computer up-to-date.


How to Have Windows Remind You About Pending Updates


How to Download Available Updates

If you configured automatic updating to notify you before downloading any updates, an icon is displayed in the notification area each time new updates are found. 

Your selected updates are downloaded in the background; this behavior allows you to continue working uninterrupted.  Downloading does not interfere with or slow down other network activity, such as Internet browsing.

When downloading is finished, the icon is displayed in the notification area to notify you that updates are ready to be installed.


How to Pause or Resume Downloading

After the download process has started, you can pause or resume downloading at any time.  If you close your Internet connection or restart your computer after pausing a download process, Windows automatically resumes the download process the next time you are connected to the Internet.


Restore an Update that You Previously Declined

If you decide not to download a specific update, you can prompt Windows Update to offer that update again.


Change Out Your Pointer Scheme

Tired of seeing your pointer as an arrow or an hourglass all the time?  Windows XP offers a number of alternative pointer schemes, such as Dinosaur, Ocean and Sports:


Use the Ultimate Configuration Tool (Professional Edition Only)

One of the most full featured Windows XP configuration tools available is hidden right there in your system, but most people don't even know it exists.  It's called the Local Group Policy Editor, or gpedit for short.

To invoke this editor:

After you hit Enter, you'll be greeted by gpedit, which lets you modify virtually every feature in Windows XP without having to resort to regedit.


Customize the Start menu

The Start menu gets more real estate in XP than in previous versions, and it's more customizable.  To make the Start menu display only the applications you want, rather than the default determined by Microsoft:

Don't want your boss to know that Pinball, Solitaire, and Quake all make your list?


Internet Connection Sharing

To enable Internet Connection Sharing on a network connection:


Win XP Won’t Completely Shutdown

It should now successfully complete the Shut Down process.


Adjust Various Visual Effects

You can now change various graphical effects (mainly animations and shadows).


Disable Error Reporting


Close Multiple Windows

If you just opened a number of separate, related windows (a folder inside a folder, and so on), there's an easier way to close them all than one-at-a-time:


Enable Clear Type

Easy way: Click on or cut and paste link below:
http://www.microsoft.com/typography/cleartype/cleartypeactivate.htm?fname=%20&fsize=  

or


Turn Off CD Auto Play


Increase BROADBAND

This is for broad band connections, though it might work for dial up.

Effect is immediate on some systems, some need to re-boot.  This is more of a "counter what XP does" thing.  In other words, programs can request up to 20% of the bandwidth be reserved for them, even with QoS disabled.


Increase Your Cable Modem or DSL Speed in XP

This tweak is for broad band cable connections on stand alone machines with WinXP professional version - might work on Home version also.  It may also work with networked machines as well.

This tweak assumes that you have let WinXP create a connection on install for your cable modem/NIC combination and that your connection has tcp/ip - QoS - file and print sharing - and client for Microsoft networks , only, installed.  It also assumes that WinXP will detect your NIC and has in-box drivers for it.  If it doesn't do not try this.

After restart enjoy the increased responsiveness of IE, faster page loading, and a connection speed boost.

Why it works, it seems that windows XP, in its zeal to make sure every base is covered installs two separate versions of the NIC card. One you do not normally see in any properties. Remember the "netcap/?" command above showing two different adapters? The LAN one is the one you see. The invisible one loads everything down and its like your running two separate cards together, sharing a connection among two cards, this method breaks this "bond" and allows the NIC to run un-hindered.


Use a Shortcut to Local Area Network Connection Information

Something new in Windows XP, instead of using the command line program and typing ipconfig to find local area network information, you can use the following shortcut:

To automatically enable the status monitor each time the connection is active, in the Connection Properties dialog box, select the Show icon in taskbar notification area when connected check box.


Change the Start Menu Style

Does the new Windows XP Start menu take up too much space on your desktop?  You can easily change the look back to the Windows Classic Start menu by following these steps:

By default, selecting the Classic Start menu also adds the My Documents, My Computer, My Network Places, and Internet Explorer icons to your desktop.


Add a Map Drive Button to the Toolbar

Do you want to quickly map a drive, but can’t find the toolbar button?  If you map drives often, use one of these options to add a Map Drive button to the folder toolbar.

Option One (Long Term Fix):

You now have drive mapping buttons on your toolbar, so you can map drives from any folder window.  To unmap drives, follow the above procedure, selecting Disconnect under Available toolbar buttons.  To quickly map a drive, try this option:

Option Two (Quick Fix):

If you place your My Computer icon directly on the desktop, you can make this move in only two clicks!


Do Not Highlight Newly Installed Programs

Tired of that annoying little window that pops up to tell you that new software is installed?  If it gets in the way when you’re logging off, turn it off completely.

To do this:

Now that message won’t be popping up when you least want to see it.


Display Your Quick Launch Toolbar


Keep Your Favorite Programs Near the Top of the Start Menu

Do you have a favorite program that you frequently use?  Elevate its priority on the Start menu by putting it at the top of the list.  This ensures that the program will remain on the Start menu and cannot be bumped by other programs, even if you use the others more frequently. 


Stop Password Expiration

After you have run Windows XP for a while, you may receive this message when you log on: "Your password will expire in 14 days.....".  By default, Windows XP is set up with passwords which will expire after 42 days.  And 14 days in advance, Windows will start warning you of this fact.


Display Hibernate Option on the Shut Down dialog

For some reason, Hibernate isn't available from the default Shut Down dialog.  But you can enable it simply enough, by holding down the shift-key while the dialog is visible.  Now you see it, now you don't!


My Computer Won't Shut Down Itself After Installing XP

There are a number of users who have been complaining that their PC will no longer automatically power down/shut off without pressing the power off button on the computers unlike in Windows Me/95/2000.  There could be a number of reasons for this, but the main one seems to be that ACPI is not enabled on the computer or in Windows XP:


Create a Password Reset Disk

Microsoft has enhanced security features in XP including the ability to create a floppy diskette to recover your password in case it is forgotten.

To use the recovery disk, at the Welcome screen:

From this point, just follow the wizard's instructions and you will be able to set a new password.


Modify Settings to Improve Performance

Windows XP uses processor time to handle system performance according to default settings, which can be adjusted for your computing needs.  Also, settings that govern visual effects enhance the appearance of the Windows XP interface, but can slow down performance.  You can fine–tune settings in Windows XP Professional to improve performance:

You may need to be logged on as an Administrator to make these changes.  Note that applying these settings may change your current desktop theme.


Roll Back to the Previous Version of a Driver

Have you ever installed a device driver that makes your system unstable?  Well, in Windows XP you can roll back such a change if it causes you problems!  To go back to the previous driver for a device:

It's that simple, although you need to be an administrator or a member of the Administrators group to complete this procedure.


Create a Personal Screen Saver

For a great way to put your digital photos to work, try creating a slide show presentation for use as a screen saver.

Now your screen saver is a random display of the pictures taken from your My Pictures folder.


Disable Automatic Windows Update

Windows XP is configured out of the box to routinely scan for and download updates to Windows XP automatically. While this can be somewhat convenient for those with very fast Internet connections and those who would otherwise forget to check for updates, it can be a nuisance for the rest of us, who are still using 56k or, even worse 33k modem connections.


How to Perform Disk Error Checking in Windows XP

This article describes how to check the integrity of the hard disk drive in Windows XP.  After you install Windows XP, the Scandisk command is not available.


Creating a Boot Disk for an NTFS or FAT Partition

This article describes how to create a Windows boot disk to access a drive with a faulty boot sequence on an Intel x86-processor-based computer.

This Windows boot disk can access a drive that has the Windows NT file system (NTFS) or File allocation table (FAT) file system installed.  The procedures in this article can be useful to work around the following boot problems:

This boot disk can also be used to boot from the shadow of a broken mirror, although you may need to change the Boot.ini file to do that.  This Windows boot disk cannot be used for the following problems:

To work around or fix these problems, run the Emergency Repair disk, load the last known good control set, or reinstall Windows, if necessary.
The Windows floppy disk must include the files NTLDR, Ntdetect.com, Boot.ini, and the correct device driver for your hard drive.

Note:  The NTLDR, Ntdetect.com, and Boot.ini files usually have their file attributes set to System, Hidden, and Read-Only.  You do not need to reset these attributes for this disk to work properly.

Method 1: You Do Not Have Access to a Computer Running Windows

Method 2: You Have Access to a Computer Running Windows

    expand ntldr._ ntldr

Troubleshooting
You may encounter one or more of the following problems when you attempt to start your computer using your Windows boot floppy disk:

If the path pointing to the system files is incorrect or includes the drive letter, you may receive the following error message:

Windows could not start because of the following ARC firmware boot configuration problem: Did not properly generate ARC name for HAL and system paths.  Please check the Windows (TM) documentation about ARC configuration options and your hardware reference manuals for additional information.  Boot Failed.

If an incorrect SCSI driver has been selected or the Ntbootdd.sys file does not exist, you may receive the following message:

Windows could not start because of a computer disk hardware configuration problem.  Could not read from selected boot disk.  Check boot path and disk hardware.  Please check the Windows (TM) documentation about hardware disk configuration and your hardware disk configuration and your hardware reference manuals for additional information.  Boot Failed.


Change the Logon Window and the Shutdown Preferences in Windows XP

Setup configures Windows XP to use the friendly Welcome logon screen and the shutdown buttons, if your computer is installed as a home computer (a computer where a network domain has not been specified).

This article describes how you can enable the classic logon screen used by Windows XP Server that resembles the following example:

Log On to Windows
    User name: _____________
    Password:  _____________

To temporarily use the classic logon screen, press Ctrl+Alt+Del twice on the Welcome logon screen.
To configure Windows XP to use the classic logon and shutdown screens for every logon session, do the following:

Note:  If you disable the Welcome logon screen, you also disable the Fast User Switching option.


Hard Disk Performance Is Slower Than You Expect

Symptoms
After you install Microsoft Windows XP, hard disk performance may be slower than you expect.
Note:  Hard disk performance may be even slower when your computer performs many small hard disk read/write operations.

Cause
This behavior may occur in the following situation:

You use Small Computer System Interface (SCSI) hard disks in the computer.

-and-

The hard disks are formatted as NTFS.

Resolution
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.  This fix may receive additional testing at a later time, to further ensure product quality.  Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix.  For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note:  In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Compress Files and Folders in Windows XP

Running out of room on your hard disk?  Need some extra space to install a new program?  Don't worry, Windows XP comes to the rescue.  Both Windows XP Professional and Home Edition now include a zip compression utility that you can use to compress files and folders on your hard disk.

This will make a compressed folder, identified by a zipper icon, which displays the same name as the file you compressed.  You can also make a compressed folder from scratch, by following these steps:


Enable Services to Work Through Internet Connection Firewall

When people are having trouble getting to specific programs or services on your Windows XP machine after you enable Internet Connection Firewall (ICF), you may need to enable the program or service to work through the firewall.

From there you can enable most common services just by clicking them, or add your own by clicking the Add button.


Getting an Older Program to Run on Windows XP

If an older application gives you trouble when running Windows XP, you can set the compatibility properties manually so that the program runs in a different mode, such as Windows 95, or in a different display or resolution setting.

Run the program again when you’re finished changing the settings.  Adjust the compatibility settings again if the program is still not running smoothly: a program that’s unhappy on Windows 2000 may flourish on Windows 98.


Fix Movie Interference in AVI Files

If you have any AVI files that you saved in Windows 9x, which have interference when opened in Windows XP, there is an easy fix to get rid of the interference:


One-Click Shutdown

If you have Clean Sweep Deluxe, you should disable it before proceeding.  Follow these directions to create a one-click shutdown shortcut:

Now whenever you want to shut down, just click on this shortcut and you're done.  Also, if you want to make life better and faster, you can right-click the new shortcut you just made, go to Properties, and type in X (or whatever letter) in the Shortcut Key box.


Move the Paging File in Windows XP

This article describes how to change the location of the paging file in Windows XP.

The paging file is the area on the hard disk that Windows uses as if it were random access memory (RAM) This is sometimes known as "virtual memory."  By default, Windows stores this file on the same partition as the Windows system files.  You can increase the performance of Windows, and increase free space on the boot partition, by moving this file to a different partition.

If the pagefile on volume C: has an initial size of less than 126 megabytes, then the system may not be able to create a debugging information file if a STOP error occurs.

Continue anyway?

The changes you have made require you to restart your computer before they can take effect.


Disable Error Reporting

You can get rid of the Windows XP error report messages if you don't want to send another one in.

Your computer will now start without loading the error reporting service.


Use Backup to Back Up Files and Folders on Your Computer in Windows XP

This article describes how to use Backup Utility for Windows (included with Windows XP) to back up files and folders on your computer.

The Backup tool in Windows XP helps you protect your data in case your hard disk fails or files are accidentally erased.  By using Backup, you can create a duplicate copy of all of the data on your hard disk and then archive it on another storage device, such as a hard disk or a tape.

If the original data on your hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard-disk malfunction, you can easily restore the data from the disk or archived copy by using the Restore Wizard or Automated System Recovery Wizard.

Note:  You must have permissions as an administrator or a backup operator on your computer to back up files and folders.  Also, backup operators and administrators can back up and restore encrypted files and folders without decrypting the files or folders.


Use Backup to Restore Files and Folders on Your Computer in Windows XP

This article is a step-by-step guide to using the Backup program in Windows XP to restore files and folders on your computer.

The Backup utility in Windows XP helps you protect your data in case your hard disk fails or files are accidentally erased.  By using Backup, you can create a duplicate copy of all of the data on your hard disk and then archive it on another storage device, such as a hard disk or a tape.

If the original data on your hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard-disk malfunction, you can easily restore it from the disk or archived copy by using the Restore Wizard or Automated System Recovery Wizard.

Note:  You must have permissions as an administrator or a backup operator on your computer to restore files and folders.  Also, backup operators and administrators can back up and restore encrypted files and folders without decrypting the files or folders.

If you want to restore from a backup file:

If you want to restore from a tape backup:

Select the check boxes for the folders that you want to restore.  If you want to be more specific in your selections, double-click the folder that you want, and then select the check boxes for the files or folders that you want to restore.

If you are restoring the entire operating system, select the System State check box.

Note:  If you want to restore the operating system as well as your data files, you should restore the System State data, which includes such things as the registry, the COM+ class registration database, files under Windows File Protection, and boot files.

In the Restore files to box, use one of the following steps:

Warning!
Restoring System State will always overwrite current System State unless restoring to an alternate location.


Schedule Tasks in Windows XP

With Scheduled Tasks, you can schedule any script, program, or document to run at a time that is most convenient for you.  Scheduled Tasks starts every time that you start Windows XP and runs in the background, and it starts each task that you schedule at the time that you specify when you create the task.

To open Scheduled Tasks:

To schedule a new task:

The next dialog box displays a list of programs that are installed on your computer, either as part of the Windows XP operating system, or as a result of software installation.

Use one of the following procedures:

If the program that you want to run is listed, click the program, and then click Next.
If you want to run a program, script, or document that is not listed, click Browse, click the folder and file that you want to schedule, and then click Open.

Type a name for the task, and then choose one of the following options:


Using Advanced Options in Scheduled Tasks

If you want to change the configuration of the task:


Obtain Remote Assistance by Sending an E-mail Message in Windows XP

This article describes how to obtain help by using the Remote Assistance feature in Microsoft Windows XP.

Remote Assistance allows a remote connection to your computer that can be used to view your computer screen, participate in real-time chat and, with your permission, remotely control your computer.

Note:  The following requirements must be met before you can use Remote Assistance:

Note:  If your computer is behind a firewall, you may need to reconfigure the firewall to allow Remote Assistance.  Contact your network administrator before using Remote Assistance.

Your invitation has been sent successfully.  Note:  You must communicate this password to the remote assistant in order for the Remote Assistance session to be created.

Assistant has accepted your Remote Assistance invitation and is ready to
connect to your computer.

Do you want to let this person view your screen and chat with you? where Assistant is the name of the remote assistant.

Assistant would like to share control of your computer to help solve the problem.
Do you wish to let Assistant share control of your computer? (where Assistant is the name of the remote assistant).

The remote assistant can now control your computer remotely.  This includes the ability to shut down the computer.
Note:  Do not use the mouse while the remote assistant controls the computer.

Remote Assistance Features
Use the following features of the Remote Assistance dialog box to participate in the remote assistance session:

The Connection Status box displays the following information:

Press the ESCAPE key to stop the computer from being remotely controlled.  When you press ESCAPE, you receive the following message:

User name or Assistant has stopped remote control by pressing the ESC key, or a key sequence or combination including the ESC key where User name is the name of the logged on user, and where Assistant is the name of the remote assistant.

The Send a File button.
Use this button to initiate file transfers between the local and remote computer.

The Start Talking button.
Use this button to initiate voice chat with the remote assistant.

The Settings button.
Use this button to adjust quality settings according to the connection speed that you have.

The Disconnect button.
Use this button to terminate the Remote Assistance session.

The Help button.
Provides Remote Assistance help.

The Message Entry box.
Use this box to type messages to the remote assistant in real time. Click the Send button, or press ENTER to send the message.

The Chat History window.
This window records the text messages typed by you and the remote assistant.

Troubleshooting
The ability to control your computer remotely is disabled by default.
When the remote assistant attempts to remotely control the computer, the following message appears:

Remote Control of this computer is not allowed. To configure the computer for remote control, follow these steps.
Note:  You must be a member of the local Administrators group to perform these steps.

Remote Control is now enabled.  Note that you must still expressly permit the remote control of your computer in each Remote Assistance session.

The computer appears to stop responding
When you use Remote Assistance over a dial-up connection, the computer may appear to stop responding (hang) or may respond slowly.  This behavior may be caused by the slow speed of the Internet connection.  For best results, use Remote Assistance over a high-speed Internet connection.

Remote Assistance allows access to sensitive data
The remote assistant can see as well as, with your permission, gain access to the information on your computer.  For this reason, invite only trusted sources to remotely assist you.

More Information
Use Remote Assistance to view and edit your Remote Assistance invitations. To do this, follow these steps:

Sent To

Expiration Time

Status

User_name@microsoft.com

Tuesday, August 28,
2001 10:37:47 AM

Open

User_name@hotmail.com

Monday, August 27,
2001 8:35:05 PM

Expired

Assistant@mycompany.com

Monday, August 27,
2001 1:51:02 PM

Expired

Details
Use this button to view the Invitation Details page for this invitation.  When you are finished, click Close.

Expire
Use this button to rescind the invitation.  The remote assistant can no longer use this invitation to connect to your computer.

Resend
Use this button to resend an e-mail-based invitation to the selected contact.

Delete
Use this button to remove the invitation from the View or change your invitation page.


Obtain Remote Assistance Using Windows Messenger in Windows XP

This step-by-step article describes how to use Windows Messenger to obtain help using the Remote Assistance feature in Windows XP.  Remote Assistance enables you to allow another user to make a remote connection to your computer, which they can use to view your computer screen, participate in real-time chat and, with your permission, remotely control your computer.

Requirements
Both the local and the remote computer must be using either Windows Messenger or a Messaging Application Programming Interface (MAPI)-compliant e-mail program such as Microsoft Outlook or Outlook Express.  Both computers must be connected to the Internet while using Remote Assistance.

Note:  If your computer is behind a firewall, you may need to reconfigure the firewall to allow Remote Assistance.  Contact your network administrator before using Remote Assistance.

To obtain help using Remote Assistance:

Inviting Assistant to connect to your computer.  Please wait for a response...
Invitation is accepted...

Assistant has accepted your Remote Assistance invitation and is ready to
connect to your computer.

Do you want to let this person view your screen and chat with you?

Assistant would like to share control of your computer to help solve the problem.

Do you wish to let Assistant share control of your computer?  The remote assistant can now control your computer remotely.  This includes the ability to shut down the computer.

Note:  Do not use the mouse while the remote assistant controls the computer.


Cannot Use MSN EXPLORER or AOL To Send a Remote Assistance Invitation via Email Option

When you use Remote Assistance to invite someone to help you and try to choose the option to use e-mail, you might see the following message when you get to the available options page:

Outlook Express is not set up. 
Remote Assistance is either incompatible with the default e-mail program on this computer, or could not detect a default e-mail account.

You will also see an option to set up Outlook Express.

Cause
You have MSN Explorer or America Online (AOL) installed and configured as you default e-mail client. Remote Assistance on Windows XP will not allow to send the activation mail message through the MSN Explorer or AOL messaging system, as they use their own e-mail clients and they are not MAPI-compliant. Remote Assistance Invitation e-mail escalation will only work with MAPI-compliant e-mail programs and e-mail accounts.

Resolution
As a workaround, you could use one of the following options based on how you access your e-mail.

MSN Explorer
Use Windows Messenger to invite someone to Start Remote Assistance.  In order to do that, follow the instructions on the Help and Support Center, Remote Assistance page, under the Use Windows Messenger field. 

-or-

Choose the option to Save invitation as a file, then use MSN Explorer to compose the e-mail to the person you are requesting assistance from, and attach the file to it.

America Online
Choose the option to Save invitation as a file, then use AOL to compose the email to the person you are requesting assistance from, and attach the file to it.

MAPI-compliant E-mail application
If you have a MAPI-compliant e-mail application installed on your computer, and your Internet Service Provider (ISP) uses POP3, IMAP, HTTP or SMTP mail servers, then configure the software based on the manufacturer's and/or your ISP's instructions.

Note:  You can also click on the button Set Up Outlook Express on the Remote Assistance available options page and configure it to send and receive email with your mail servers settings, if available.


Restore the Operating System to a Previous State in Windows XP

This article describes how to use the System Restore tool to return your computer to a previous working state.  System Restore takes a "snapshot" of critical system files and some program files and stores this information as restore points.  You can use these restore points to return Windows XP to a previous state.

If Windows XP Does Not Start
If Windows does not start, restart Windows by using the Last Known Good Configuration feature:

If a boot menu appears, use the ARROW keys to select Microsoft Windows XP, and then press ENTER.  Windows XP restores the computer to the most recent restore point.

If Windows XP Does Start